Terms and Conditions

This page sets out the terms and conditions that govern your use of Koalabet. It explains our relationship with users, the basic rules for accounts and activity on the site, and how we handle promotions, payments and disputes. By registering or using our services you agree to follow these terms and any additional rules published on the site.

Account responsibilities

You are responsible for keeping your account information accurate and secure. Only one account per person is allowed unless we explicitly permit otherwise. Protect your username and password - we are not liable for losses resulting from compromised credentials. We may suspend, limit or close accounts where we suspect fraud, collusion, multi-accounting, bonus abuse or other prohibited activity.

Eligibility requirements

To use Koalabet you must meet the eligibility requirements applicable in your market. You must be of legal gambling age where you reside and must not be located in a restricted jurisdiction. Koalabet does not accept players from the United States. We may require identity verification and proof of address before allowing wagers or withdrawals.

Acceptable platform use

Use the platform lawfully and in good faith. Prohibited conduct includes attempting to manipulate game outcomes, using bots or unauthorised software, committing payment fraud or money-laundering, and abusing promotions. We reserve the right to investigate suspicious behaviour, withhold funds and take further action when rules are breached.

General bonus and promotion rules

Promotions, bonuses and free spins are governed by specific rules that appear with each offer. Wagering requirements, game restrictions and time limits may apply and differ by promotion and by market. Some welcome offers may apply automatically to your first deposit and may not require a promo code. Full terms for each promotion must be followed and we may void or reclaim promotional funds if we determine the terms have been abused.

Deposits and withdrawals

Available payment methods vary by region and include card, e-wallet, crypto and bank transfer options where supported. Minimum and maximum amounts, fees and processing times depend on the chosen method. We may apply deposit and withdrawal limits, and some accounts may be subject to monthly withdrawal caps (for example, around $5,000 per month in certain markets). Withdrawals are subject to identity verification and additional checks to prevent fraud and money-laundering. We will notify you if further documentation is required.

Dispute resolution

If you have a dispute, contact customer support at [email protected] so we can review the matter. We aim to respond promptly and resolve issues fairly. If we cannot reach an agreed outcome, parties may pursue independent mediation or other remedies available under applicable law in their jurisdiction.

Updates to terms and conditions

We may update these terms from time to time. Changes will be posted on the site and, where appropriate, communicated to registered users. Continued use of Koalabet after changes are posted constitutes acceptance of the updated terms. If you do not accept a change, you should stop using the service and close your account.