Player Privacy Policy
This Privacy Policy describes how Koalabet collects, uses, stores and protects the personal and technical information you provide when you use our online casino and sportsbook services. We respect your privacy and aim to be clear about the types of data we process, why we process it and how you can manage your information.
Types of data we collect
Personal data
When you register or place transactions, we collect personal information such as your name, date of birth, contact details, account username, and identity documents when required for verification. We also log account credentials and any information you provide when contacting customer support.
Technical data
We collect device and connection information to provide and secure our services. This includes IP address, browser type and version, device identifiers, operating system, language settings and pages you view. We use this data to optimise site performance and for fraud prevention.
Transactional data
Transactional records include deposits, withdrawals, wagers, wins and losses, bonus activity and payment method details. Payment card or digital wallet details may be processed by payment partners as part of transactions; we retain records necessary to administer your account and meet operational requirements.
How we use your information
We use collected information to operate your account, process deposits and withdrawals, verify identity, prevent fraud, provide customer service, deliver notices and updates, and comply with legal obligations. We may also use aggregated or anonymized data for analytics and service improvements.
Data protection practices
We maintain administrative, technical and physical safeguards designed to protect personal information against unauthorised access, disclosure or misuse. Access to your personal data is limited to staff who require it to perform their duties. While we take reasonable steps to secure your data, no method of transmission or storage is completely secure.
Cookies and tracking technologies
We and our partners use cookies and similar technologies to remember preferences, support logins, analyse site usage and show relevant information. You can manage cookie settings through your browser, but disabling certain cookies may affect site functionality.
User rights
You have the right to request access to the personal information we hold about you, ask for corrections, and request deletion where applicable. You may also object to or restrict certain processing activities. Requests may be subject to verification and operational or legal limitations.
Access, correction and deletion of data
To access, correct or request deletion of your account information, contact our support team. We will take reasonable steps to respond to verified requests and to update or remove information from active systems. Some records may be retained to comply with legal or operational requirements and cannot be fully deleted on request.
Information sharing and third parties
We share information with trusted third parties as needed to provide services, including payment processors, fraud prevention providers and customer support partners. We may disclose information to comply with legal obligations or in response to lawful requests. We do not sell personal information to third parties for marketing purposes.
Privacy policy updates
We may update this policy to reflect changes in our services or legal requirements. When we make material changes, we will post the updated policy and indicate the date of revision. We encourage you to review this page periodically for any updates.